Frequently Asked Questions

FAQS

Services

The tourist tax of €1.70 is a mandatory municipal tax and is charged per person per night for each guest aged 14 years or older.

Thanks to the tourist tax, all guests will be entitled to the Tignale Card , which provides discounts and benefits within the municipality.

To modify a reservation, simply send an email to info@hotelastra.it or call +39036573037 within 72 hours of the arrival date; after this period, it will no longer be possible to make changes or cancellations to the reservation.

The buffet breakfast is available to guests from 8:00 AM to 10:00 AM.

If an early breakfast is needed, please make a request at the reception the day before.

Breakfast is already included in the hotel room rate.

For guests in the apartments, the breakfast fee is not included but is offered as an additional service at a cost of €13 per person.

It is possible to request the preparation of sandwiches for a quick lunch at the reception.

Taking away any items from the breakfast buffet that are not consumed during breakfast is strictly prohibited.

The hotel and apartments have a private parking area available for guests.

Motorcycles and bicycles can be parked for free in the covered garage upon request at the reception.

Yes, we can arrange a private transfer with an external company. Kindly specify this during the booking process.

Luggage can be left free of charge in storage at the reception for a maximum of half a day.

The reception is open every day from 8:00 AM to 10:00 PM.

The pool is open seasonally from May to October, at the discretion of the management and depending on weather conditions and temperatures.

The pool can be used from 10:00 AM to 8:00 PM.

No, the pool at Hotel Astra is not heated.

Rooms

Hotel Astra has 28 rooms, including two quadruple rooms, three triple rooms, and 22 double rooms.

Hotel Astra does not have connecting rooms.

Check-in for both rooms and apartments is from 2:00 PM to 8:00 PM.

Check-out must be done strictly before 10:00 AM.

It is possible to add an additional single bed in the room at a cost of €20 per bed per night.

It is possible to add a crib to the room at an additional cost of 5€ per crib per night.

Yes, all rooms are equipped with a safe with a customizable combination.

Yes, Hotel Astra and the apartments have Wi-Fi network available.

All rooms at Hotel Astra are non-smoking rooms. Smoking is only allowed in designated outdoor areas.

Pets are not allowed inside the hotel.

However, small dogs are accepted in the apartments.

Linen change is not included. Each change of towels/bedsheets has an additional cost of 6€.

Daily cleanings are not included for apartment guests. You can request the service at an additional cost of 35€ per day.

Final cleaning will be done at a mandatory additional cost of 60€ per apartment.

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